TEMU Mexico currently advertises free returns for eligible purchases for up to 90 days.
The platform's support flow also states that the first return from each order is free and that, after a return request is opened, the package generally needs to be sent back within the timeframe specified by TEMU.
TEMU's commercial return policy should be distinguished from rights provided by Mexican consumer law.
Mexico's Five-Business-Day Revocation Rule
Article 56 of Mexico's Federal Consumer Protection Law provides a five-business-day reflection period for covered indirect or off-premises consumer transactions, calculated from delivery of the product or signing of the contract, whichever occurs later. During that period, the consumer can revoke consent without contractual liability.
The law also provides that the supplier must refund the price after a valid revocation, while freight and insurance costs can fall to the consumer under the statutory rule.
TEMU's own return programme may be more favourable in practice for an eligible purchase because the platform currently advertises a much longer return period and free returns under its conditions.
Do not confuse the five-business-day legal rule with TEMU's โup to 90 daysโ policy. They come from different sources and have different conditions.