Customers in France benefit from statutory consumer protections in addition to TEMU's own voluntary return policy.
For most distance purchases, French consumers have at least 14 days to change their mind. For goods, this legal withdrawal period normally begins when the customer, or a designated third party other than the carrier, receives the product.
TEMU's France return policy explicitly recognises the same 14-day statutory withdrawal right for customers in the European Economic Area. After notifying the seller of the withdrawal, the products normally need to be returned within the following 14 days.
This legal protection is separate from TEMU's voluntary return policy. TEMU currently offers a voluntary return period of up to 90 days from the purchase date for most eligible products. Certain electronics and large electrical appliances can instead have 45- or 60-day return periods, depending on the seller and the information displayed on the relevant product page. TEMU also states that the first eligible return shipment for each order is free. If the same order requires a second or subsequent return shipment, the customer can be responsible for the direct return cost.
Some products are excluded from ordinary withdrawal or returns. TEMU's current France policy identifies categories such as certain opened hygiene products, customised products and products that deteriorate or expire quickly.